A woman in Ohio was startled when a routine order for a few hundred dollars’ worth of groceries from Kroger resulted in a nearly $2,800 bill.
Last week, Jill McCormick, a resident of the Cincinnati area, used the Kroger app to place an order for $282 in supplies for pickup. She uses the app frequently due to her work schedule and her daughter’s physical therapy. When her bank informed her of a charge in excess of $2,500 for $2,783.25 worth of groceries, she was flabbergasted.
McCormick was charged for an order that was distinct from the one she placed and the one she acquired. It included six packets of Butterball turkey bacon priced at $26.94, five bottles of Dawn Platinum dish soap priced at $73.43, and 15 bottles of Gain laundry detergent priced at $239.85.
Kroger stated in a statement, that a consumer received an overcharge for an order placed on August 9, 2023. As soon as they realized the error, they provided an immediate refund to the customer’s original means of payment as well as a gift card to express our regret.
Instacart told FOX Business that it collaborates closely with partners such as Kroger to offer the finest shopping and delivery experience possible to customers.
Read Also: Caught on Bodycam: Deputy Saved by Narcan After Fentanyl Exposure
Kroger Implements Contractor Verification Process and Offers Compensation for Customer Overcharging Incident
The company included that its customers’ independent contractors claiming to pick up customer orders must pass a verification process which involves an examination of state and county criminal records, evaluates against the federal registry and sex offender registry, the national criminal database and global watch list, and a trace of their Social Security Number.
According to McCormick’s statement to WCPO, Kroger initially offered her a $20 gift card as recompense for the incident, but later increased the amount to $250.
She stated that she is seeking a solution and result to prevent overcharging for erroneous grocery orders so that another family does not experience the same issue.
McCormick added that she reported the incident to the Butler County Sheriff’s Department.
Photo by: Luke Sharrett via Bloomberg
Read Also: CalFresh Household Size: Limitations on Family Members’ Eligibility
Source: Fox Business, New York Post
